Faceted Search Design – Ordering Facets

I’ve been lurking on the IAI’s mailing list for some time now, but recently someone posted a question that I just couldn’t resist answering:

We are getting ready to roll out a new faceted search option and I’ve been asked to make recommendations regarding the order of the facets and their characteristics.  I am having a hard time finding specific information about standards or best practices.  I repeatedly come across Stephanie Lemieux’s recent article, Designing for Faceted Search, stating that both facets and values should be based on importance.  While this is great, can anyone point me toward supporting information or is this something that is just understood?  Are there general guidelines for when to list characteristics alphabetically versus when to list them in descending order?

Ok, good call on the poster’s part – I had been vague in my article (Designing for Faceted Search, originally published in KM World), mainly because I had a broad audience and a word count limit. But I supposed that I should clarify a bit…  Here’s my response: Continue reading

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